I love the distinction you make here between “good profits” and “bad profits.” Umair Haque wrote a great HBR article on this same subject a few years ago, where he referred to it as “thin value” (e.g. when companies pump up their profits with customer-hostile fees).

I highly recommend that everyone here read your longer post on the subject that you linked to at the end of your comment. You’re absolutely right to tag “empathy” as one of the keys to a 21st century economy that will be recentered on human values.

Written by

Founder and CEO, O'Reilly Media. Watching the alpha geeks, sharing their stories, helping the future unfold.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store